Frequently Asked Questions
Everything you need to know about shopping with Tatra
What are your shipping rates and delivery times?
We offer standard and expedited shipping across Canada and the USA. Standard shipping typically takes 3-7 business days, while expedited shipping arrives within 1-3 business days. Rates are calculated at checkout based on your location and order weight.
What is your return policy?
We accept returns on unused and unopened items within 30 days of purchase. Simply contact our support team to initiate a return and receive a prepaid shipping label. Please note that certain clearance items may be final sale.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to the carrier's website so you can monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are the products on Tatra.ca covered by a warranty?
Yes, many of our products come with a manufacturer's warranty. Specific warranty details can be found on individual product pages. If you encounter a defect, please reach out to our customer service team for assistance with a claim.
Can I modify or cancel my order after it's been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting us via live chat or email. After this window, the order may have already been dispatched.